y这个人很懒,什么也没有留下
更新时间2022-03-18

被亚马逊判定操控评论,如何解封?

在亚马逊大数据面前,操纵review就像是一把双刃剑,在获得更多有效流量和转化率的同时,也给账号带来了诸多不可控风险。

一旦被系统检测到,就会给你发来这样一封邮件。

20127a5f1cd840bea28a6bde07822770.jpeg

但是不要着急,也是有机会通过申诉解封的。

判定原因

在什么样的情况下会被亚马逊判定为操控评论?

  1. 刷单

卖刷单系统的很多,从几千到几万不等。以亚马逊现在的系统更新速度和对买家账号的管控程度,今天刷明天封不是梦。

  1. 站内信索要好评

亚马逊不允许卖家向买家索要好评,卖家如果在给买家的邮件里面提及good review,five star review等等这些字眼,都有可能被判定操纵评论,另外一种可能就是被买家举报。

  1. 测评

如果一个买家号上review频率过高,一天上几十个,那么这个卖家号会有可能被亚马逊机器人抓到判定异常,导致review被清空,特别严重的情况可能会关联到被上评的卖家账号,导致卖家账号全部被审查。

4.节日

越是临近亚马逊重大节日促销,亚马逊会抓得越严,比如prime day会员日,黑五,感恩节,圣诞节等等。

参考申诉模板

Dear Amazon Seller Performance Team,

Thank you for your concern about our account. We just received your email that our selling privilege has been removed due to manipulation of product reviews. Any attempt to manipulate ratings, feedback or comments is prohibited. We sincerely apologies for not being able to follow Amazon's rules. The following are the information requested for your reference.

We communicated with a third-party company which said that they have many reviewer groups that can help us to improve reviews rate by compensation in exchange for positive reviews. We cooperated with them to manipulate the product reviews in order to improve our sales. (操控评论的方法)

(第三方公司名字、地址、电话、邮箱等详细信息)

(合作的reviewer的名字、邮箱、地址等详细信息)

Through the check, we found that there are following reviews remaining.

ASIN: XXX

Review link: https://www.amazon.com/XXXX

We promise will do as follows:

  1. We have terminated the cooperation relationship with the third-party services, and we will never do such behavior that violating Amazon's rules.

  2. *We have checked the supplier's qualification to ensure that all our products are with high quality. *

  3. We have added some after-sales service instructions in the manual to tell customers how to contact us on Amazon once they are dissatisfied with their buying.

We promise we will strictly operate our account and make sure that our action is fully compliant with Amazon's policy in the future. We sincerely hope you can consider reinstating our selling privilege. Thank you very much.

Best regards,

XXX