zata
更新时间2022-03-18

亚马逊FBA索赔被封店如何申诉解封?

亚马逊FBA是指在卖家支付一定的费用后,由亚马逊负责FBA仓库产品的后续配送及售后。 但是有时候可能会因为货物丢失、损坏,产品尺寸错误,佣金核算错误等原因造成多收费的情况,对于这些不合理的收费,卖家是有权利向平台进行申诉赔偿的,但是很多卖家搞不懂对于这种合理的索赔,平台为什么直接封店呢?

这可能是由于卖家提出了不当的退款要求,以下几点都是可能导致不当退款的原因:

  • 货件丢失没有正常上架就申请索赔
  • 货件丢失但已经找回来还申请索赔
  • 提交的索赔材料不充分、不符合要求
  • 提交的索赔资料涉嫌作假,恶意索赔
  • 多次重复提交索赔申请以及多次提交不当的索赔申请

注意当商家多次向平台提交重复的索赔申请时,不论提供的资料充分还是不充分,不管情况是否真实(即使你觉得自己在据理力争,多次开case申请也不可取),都会先关闭卖家店铺,理由是多次提交不当的退款要求。所以导致关闭店铺的原因不是卖家申请索赔,而是申请索赔的方式不太对。

当FBA索赔导致关店,应该如何解决?

如果是亚马逊方面的原因造成的,那么就需要提供完整的证明材料如:发货以及物流清单、采购发票等。如果是卖家自己搞错了那就承认自己的失误,向亚马逊道歉表示自己会改正,以后会加强店铺的管理,认真学习亚马逊规则,请求原谅。

FBA索赔不当申诉信模板1

Dear Amazon team,

We are very sorry to submit FBA claims to Amazon for many times due to our mistakes. After receiving your email, we reflected on our behavior and found the reasons for this situation:

  1. Several employees wrongly initiated multiple claims.
  2. We didn't submit sufficient supporting materials.
  3. We are not so familiar with Amazon rules.

We promise here that we will seriously study Amazon's rules in the future and will not submit any applications blindly. Therefore, we have collected all the supporting materials to appeal to you this time. Please see the attachment for specific information. Please inform us, if you need us to do anything else. I hope you can solve this problem after verification and we apologize again for the inconvenience caused by our mistakes.

Hope to receive your reply. Thank you very much!

Sincerely, XXX

FBA索赔不当申诉信模板2

Dear Amazon team,

We are very sorry to submit FBA claims to Amazon for many times due to our mistakes. After receiving your email, we reflected on our behavior and found the reasons for this situation:

  1. Several employees wrongly initiated multiple claims.
  2. At that time, we didn't fully understand the cause of the matter, we're in a hurry.
  3. We are not so familiar with Amazon rules.

For this mistake, our store decided to take follow-up rectification measures:

Personnel management: increase the corresponding warehouse management personnel responsible for inventory and delivery plan, strengthen inventory management and delivery plan management, increase employees to hand over with the logistics company, and review the delivery situation for many times to avoid the same situation again

Rule learning: in the future, we will strengthen the company's employees' rule learning on Amazon platform, and no longer repeat and blindly submit invalid requirements

Plan rectification: improve the FBA inventory management plan to ensure that the IPI can be maintained at more than 500 points

We express our sincere apology again for this mistake. We hope Amazon can accept our plan and unseal our store. We will work harder in the future to become an excellent store and provide the best service to Amazon customers.

Sincerely, XXX