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更新时间2022-03-18

亚马逊违禁品申诉如何处理?

联系客服

如果销售的商品被亚马逊误判为违禁品下架审核,一定要及时联系客服发链接问清楚原因,是哪里出了问题,如果客服说的也不详细那就自己仔细看一下被下架的产品,是不是有什么敏感词汇

更新产品

使用该类目模板更新,把相关的敏感词替换或者删除。上传后几小时刷新可能会自动恢复,如果长时间没有恢复,开个CASE让客服帮忙刷新一下。或者直接用表格更新,更新链接前,将产品文案备份。更新完成然后将备份的已经剔除敏感词的文案填上去即可。如果没有发现敏感词的,就把表格所有空着的地方都补充上内容,防止隐藏属性被添加敏感词。

违禁品申诉信的模板:

向亚马逊团队发起申诉请求恢复listing的具体申诉信模板如下。

Dear Amazon team,

Recently we received a notice from your team, stating that we are selling products that are prohibited by Amazon.

The following are the ASINs of related products:

XXXXXX

XXXXXX

XXXXXX

We are very sorry that we made this kind of low-level mistake without understanding Amazon's policies. After deep reflection, we believe that the main reasons for our mistakes are:

  1. As a novice seller of Amazon, we still don't know much about Amazon's policy on restricted products, nor have we know the importance of the policy.
  2. Blindly sell prohibited products on our store without inquiring relevant information or consulting Amazon's professional customer service before uploading.

After receiving Amazon’s notice, we immediately took the following measures to remedy:

  1. We first find Amazon's banned products with the help of the Amazon team and learn more about Amazon's relevant policies.
  2. Timely delete and remove listings of Amazon's prohibited products.
  3. We stopped sending FBA inventory to Amazon.

But these measures of ours are not enough to ensure that we will sell compliantly on Amazon in the future, so we promise to Amazon that we will no longer sell prohibited products in the future:

  1. In the new product development stage, understand the laws of the local country and Amazon's policies, strictly abide by the laws and policies, and avoid the sale of prohibited products that violate regulations and laws
  2. When choosing products, avoid choosing products that are easy to violate regulations, and never upload prohibited products listed by Amazon again.
  3. Before upload products, we will check the prohibited products through the help page, and contact Amazon team in time to learn the latest policies and related certifications required for listing the product, so as to avoid making the same mistakes.
  4. Choose high-quality product suppliers to provide Amazon buyers with safer and higher-quality products and better services to enhance their confidence in Amazon.

Sincerely hope that you can give us a chance and restore our Amazon account. We will definitely reflect on this incident and sum up our experience, avoid the recurrence of the sale of prohibited goods, and we will aim at providing Amazon buyers with a better shopping experience.

Best Regards,

XXX