I am （你的称呼） from （店铺名称）, Amazon seller of the ASIN: （亚马逊提及你违规的产品）. We are informed that these products infringe your intellectual property right.
First of all, I apologize for that if we did. When we received the infringement notice from the Amazon team, we immediately check our listing. But we did not sure what kind of intellectual right we infringed, we hope you can tell us directly to solve this as soon as possible. And we sincerely hope to solve this amicably. If our product did infringe your property right, we will remove it, and we promise not to do that again.
We are waiting for your reply.
Dear Amazon Team,
We received a policy warning on xxxxxx(日期) stating that Amazon has removed some products from our site because of a right owner complaint about products that infringe its intellectual property rights. Product ASIN: Complaint ID: We apologize for our wrong behavior. We will carefully read related Amazon policies before we build new listings, and we will not sell any products that infringe other intellectual property rights.
We have contacted the rights owner immediately to sole this dispute, but several days passed, we have sent e-mails to the complainant for many times, but still no reply from them. Seen the attachments, proof of our contacting records with the complainant.
We have removed all infringing ASINs you have mentioned in the e-mail, detected whether there are similar products in the whole store, and deleted all the products that we think could potentially violate the policies.
Here are the things our company has done to prevent such an issue from happening again：
- We changed our supplier. The contact information is （供应商联系方式）, and the official website is: （供应商官网）our goods are purchased through formal channels.
- We also set up a special team to check all the product pages on sale to avoid any possible possibility of infringement.
- We will invite a professional team to do the training on copyright knowledge to make our products more professional, and we will continue to adhere to the meticulous working attitude in the future.
From now on, we will seriously study all Amazon rules and will not violate them in the future. If there is still something we don't understand, we will ask Amazon customer service first and then make plans.
I would like to apologize again for my carelessness in management. We hope Amazon can give us a chance again, and please do let us know what else can we do and we will do everything we can to meet the target.
Look forward to your reply soon.
On behalf of（你的店铺名称)