Dear Amazon team,
We received a policy warning stating that Amazon has removed some images from our website because the rights owner complained that our images violated their intellectual property rights.
Product ASIN of deleted image: xxxx
Complaint number: xxxx
Deleted picture link: xxxx
We have been working hard to ensure that our stores meet the standards set by Amazon. At the same time, we have always been adhering to the purpose of providing our customers with the best quality service. It is difficult for us to believe that our product pictures may infringe the intellectual property rights of others. We hereby guarantee that all photos of this product (ASIN: XXX) are taken and designed by our own designers.
First of all, we have directly contacted the complainant to explain the relevant situation. We checked the picture together and found that their picture was actually from our website, and then we settled the dispute privately through negotiation. Below is a screenshot of our email. The original file can view the attachment.
Secondly, we have advised the complainant to contact Amazon via firstname.lastname@example.org to withdraw the complaint, and they have also agreed to our request. Please check the email attachment for details。
Third, we can provide all photos and source documents as evidence. (Please check the picture in the attachment)
Taken from: filming time: Filming locations: Source file: You can see how we process pictures in Photoshop.
We will continue to abide by Amazon's rules in the future and do what a good seller should do, which is to continuously improve our services. Please review this case, we are seeking a fair and just response. If you need more detailed information, please contact us and we will reply you as soon as possible.