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更新时间2022-03-18

亚马逊产品质量问题导致产品Listing被下架该怎么办?

亚马逊要求卖家出售高质量的产品,不能因为价格和数量而忽视质量。而许多卖家对于产品的质量意识不强,没有建立一个完善的质量管理系统,认为只要把货卖出去了就万事大吉,只做一次性生意,前期的工作没有做到位,导致后面就很被动,消费者的投诉,listing被封,甚至账号也被永久封禁。

很多导致封号的原因都跟产品质量有关,下面给出与产品质量问题有关的申诉信模板供各位卖家参考。

注意:这里建议卖家如果卖的好的产品应该想办法去怎么改良这个产品而不是被投诉之后放弃不卖,去改良一下产品自身的问题,把质量做到客户满意为止说不定就爆了。如果是销量不怎么样没两个评论的那可以直接放弃了,没这么多精力垂死挣扎。

产品质量问题申诉信模板

Dear Amazon,

We have received the email stating that the store has been removed Amazon selling privileges. We are very sorry that our mistake caused this problem. After receiving the warning, we took measures immediately, including checked all the products in the store, and deleted ASIN and other products that may have quality problems mentioned in the email. We have contacted the buyer to apologize and will make reasonable compensation if necessary.

We found that the causes of this problem are:

  1. A material used by the supplier (the specific material depends on the actual situation of your product) is easy to be damaged, resulting in the possible rupture of the product during transportation.
  2. Due to our negligence, we didn't check the products very carefully during the inspection.
  3. We didn't contact the buyer in time to understand the after-sales situation.

What we will do next and what we will stick to in the future:

  1. Replace a trusted supplier and use strong materials.
  2. Reinforce the packaging. If necessary, we will use FBA logistics.
  3. Adding quality control and inspection in goods procurement to minimize product quality risk.
  4. Strengthen the after-sales service of products, timely follow up orders and improve service quality.
  5. We guarantee that we will not sell these products in the future, and all products in the store will be upload after passing the quality audit.

Sincerely,

XXX