zata
更新时间2022-03-18

亚马逊产品图片侵权了该怎么申诉?

亚马逊产品图片侵权是卖家比较经常遇到的一个问题,有时卖家可能搞不懂自己怎么就侵权了,所以这里说一下产品图片怎么样算侵权?

  • 盗用其他卖家listing的图片
  • 产品图片带有其他品牌logo,水印
  • 未经授权拍摄其他品牌产品图片作为自己产品的主图

    注意:一般情况下被亚马逊其他卖家投诉产品图片侵权,还未牵涉到法律层面。但是卖家也要第一时间下架侵权产品不要抱有侥幸心理,等下一个不小心就被封店了。

产品图片被告侵权的申诉信模板

卖家最好先检测整个店铺是否有类似产品全部下架。如果这个商品想继续要销售,可以提供权利方的授权书/正品产品的购买发票等;如果只是用了别人图片做了素材什么的,那么需要先删除所有图片,联系投诉方撤销投诉,然后写申诉邮件给亚马逊。

Dear Seller Performance Team,

Thank you for your notification regarding the policy violations on XXX product, and we apologize for the inconvenience caused to you by the serious mistakes we made. When we received your email about this issue, we had created a removal order for our FBA inventory to prevent similar complaints.

We contacted the complainant at (the time you contacted the complainant) and asked them to withdraw the complaint. We promised them: We will delete all infringing pictures and remove the related listings, and promise that we will not make such mistakes in the future. We also copied the email to Amazon, but so far we have not received any response. We will pay close attention to this issue and hope that it can be resolved amicably through consultations.

After receiving your email, we take the following measures:

  1. Since we received a warning notice about the infringement of our product images, we deleted all the potentially infringing images as soon as possible. After deleting this listing, we will no longer sell it.
  2. We have contacted the right holder to withdraw the complaint and extend our sincerest apology, but we have not received any reply so far. We will pay close attention to the reply.

Regarding this issue, we have taken the following measures to help us resolve the issue and prevent similar complaints.

  1. We checked all the list details from the pictures (including the title, description and main points, etc.) to ensure that no information was misunderstood.
  2. We have established a professional processing team responsible for 100% matching of product descriptions, pictures, key points, search terms, etc.
  3. All pictures from our store will taken and designed by ourselves in the future to prevent similar situations.
  4. All emails or complaints will be answered and resolved within 24 hours. Provide our customers with good after-sales service.
  5. We hope Amazon can give us another chance. If you need any other information, please feel free to contact us.

Yours sincerely,

(店铺名)